Support

Please use the form below to request support and we'll take care of the rest.

For urgent support: Please select the Urgent category when filling out the form below and our engineers will respond within the agreed upon SLA, and begin working immediately. Charges may apply for urgent requests: see Terms of service

Normal Support Hours:

M‐F 8am-5pm, Eastern Time USA (GMT -5)

Urgent Support Hours:

24 hours a day, 7 days a week, 365 days a year.

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Response time:

Non-Emergency tickets submitted during normal business hours will receive a response with in two business days. Please see our easy to parse Terms of Service for more info.

After Hours Support:

is any time outside the Normal Business Hours range and U.S. Holidays. This includes Monday through Friday 5pm-8am (Eastern time zone, GMT -5) and all day Saturday and Sunday. Non-urgent tickets submitted during this time will addressed by the end of the Next Business Day.

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Observed U.S. Holidays

Birthday of Martin Luther King, Jr. (January 15th, 2024)
President's Day (February 19th, 2024)
St. Patrick's Day (March 17th, 2024)
Easter (April 31st, 2024)
Memorial Day (May 27th, 2024)
Juneteenth (June 19th, 2024)
Independence Day (July 4th, 2024)
Labor Day (September 2nd, 2024)
Indigenous Peoples' Day / Columbus Day (October 14th, 2024)
Veteran's Day (November 11th, 2024)
Thanksgiving Day (November 28th, 2024)
Day after Thanksgiving (November 29th, 2024)
Christmas / New Year Holiday (December 25th, 2024 - Jan 1, 2025)